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Concierge Service at Britannia Hotel

Your Concierge in Trondheim 

Some experiences cannot be discovered on your own. At Britannia Hotel, our concierges are your key to Trondheim. As the only hotel in the city offering dedicated concierge service, we open doors you never knew existed, with tailored recommendations and experiences designed around you and your visit to Trondheim.

Our goal is simple: to enrich your stay, both at the hotel and throughout the city. Whether you seek personal recommendations, practical assistance, or access to extraordinary experiences, our concierges ensure that every detail flows seamlessly from arrival to departure.

Britannia’s Concierges

Meet the Head Concierge – Sten Stensrud

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In the lobby, you will find a concierge team ready to assist, whether with small details or larger plans for your stay.

As members of Les Clefs d'Or (Union Internationale des Concierges d'Hôtels), Britannia’s concierges are part of an international network of the world’s leading hotel concierges. Through this network, our guests gain access to exceptional knowledge, connections, and experiences, always delivered with discretion, precision, and care.

In Service Through Friendship – always discreet, personalised and of the highest quality. 

Head Concierge Sten Stensrud and Concierge & Guest Relations Manager Maria Florencia Echarri, at Britannia Hotel.

Concierge Services at Britannia Hotel

Our concierges assist with everything from private transfers and transportation to and from Trondheim Airport, to restaurant reservations, guided tours, and carefully curated experiences. At the hotel, the concierge team also helps arrange personal touches such as flowers in the room, bespoke welcome gifts, decorations, and other tailored details that contribute to a seamless and comfortable stay.

Contact us for enquiries and reservations

Frequently Asked Questions About Our Concierge Service

Curious about what a concierge at Britannia Hotel can assist you with? Here you’ll find answers to frequently asked questions about our concierge service.

  • A concierge creates experiences that go beyond expectations and assists with everything from bookings to bespoke experiences. At the Britannia Hotel in Trondheim, our concierges are part of an international network through Les Clefs d'Or, which means they can arrange experiences all over the world.
  • A concierge can assist with everything from restaurant bookings and transport to experiences and activities. The aim is to ensure your stay is seamless and tailored to your preferences.
  • Our concierges are here to help with everything: planning, bookings, transport and practical arrangements. We always focus on personalised service and quality in every detail.
  • Yes, our concierge team has in-depth knowledge of restaurants in Trondheim and will be happy to assist with both recommendations and bookings, whether local, national or, if required, international.
  • Our concierges are happy to assist with bespoke transport solutions tailored to your needs during your stay. We can arrange transfers to and from Trondheim Airport, private transport, chauffeur services, wedding transport and sightseeing with a private chauffeur in Trondheim and the surrounding area. Please feel free to contact the concierge team before or during your stay for help with planning and bookings.
  • Our concierges will help you explore Trondheim through carefully selected experiences in food, culture, activities and shopping. All tailored to your interests.
  • Yes, our concierge service is available to all guests at Britannia Hotel, both before and during their stay.