Terms and Conditions

Welcome to the Britannia Hotel website. By visiting and using this website, you accept these terms and conditions, which, together with our Privacy Policy, govern your use of the website.

The terms "Britannia Hotel", "we", "us" and "our" refer to Britannia Hotel AS. "You" and "user" refer to any person visiting or using the website.

Use of the website is subject to the following terms:

Links to Other Websites

The website may contain links to external websites. Such links are provided as a service to users.

Britannia Hotel has no control over the content or privacy practices of external websites and accepts no responsibility for the content, security, or processing of personal data on such websites.

We recommend that you review the terms of use and privacy policies of any external website you visit via such links.

Disclaimer

The information on the website is provided for general informational purposes.

Britannia Hotel makes every effort to ensure that the information is accurate and up to date, but cannot guarantee that the website will be free of errors or available without interruption at all times.

Britannia Hotel's liability is governed by mandatory Norwegian law. We are not liable for indirect losses, including consequential damages, business interruption or loss of profit, unless otherwise required by mandatory law or the loss is caused by wilful misconduct or gross negligence.

We do our utmost to ensure the stable operation of the website but cannot guarantee that it will be available at all times. Temporary unavailability due to technical issues, maintenance, or other circumstances beyond our reasonable control may occur.

Booking

By making a reservation, you confirm that you are of legal age or hold the necessary authority to make the booking on behalf of all persons included in the reservation.

The reservation becomes binding once confirmed by Britannia Hotel through the issuance of a booking confirmation.

You are responsible for checking that the details in the confirmation are correct and for reporting any errors as soon as possible.

Payment

All reservations must be guaranteed with a valid payment card.

Prepayment may be required for certain rates or stays. This will be stated prior to completion of the booking.

Unless otherwise agreed, payment is due at check-out.

Rates

All rates are quoted in Norwegian kroner (NOK), inclusive of value added tax unless otherwise stated.

Britannia Hotel reserves the right to change the rates of available rooms until the reservation is confirmed. Once a booking has been confirmed, the rate will not change, unless there is an evident clerical, system, or pricing error.

Amending a Reservation

Amendments to a reservation are subject to availability and the applicable rate and booking conditions.

Reservations marked as non-refundable generally cannot be amended or cancelled.

Cancellation

The applicable cancellation terms are stated at the time of booking and in the booking confirmation.

In the event of a no-show or a cancellation made after the applicable deadline, the hotel may charge in accordance with the terms that applied to the selected reservation.

Amendments or Cancellation by the Hotel

Should Britannia Hotel, due to circumstances within the hotel's control, be unable to honour a confirmed reservation, the hotel will, as far as practically possible, offer a comparable alternative or refund any amounts paid.

This provision does not limit any rights afforded under mandatory Norwegian law.

The hotel reserves the right to terminate a guest's stay should that guest's conduct constitute a material breach of the agreement, or pose a danger or significant inconvenience to other guests, staff, or the hotel's property.

Special Requests

Special requests may be noted at the time of booking; however, they cannot be guaranteed and will be accommodated subject to availability.

Accessibility

Guests requiring special accommodation are encouraged to contact the hotel prior to arrival. Within the scope of applicable legislation and practical feasibility, the hotel will endeavour to meet such needs.

Force Majeure

Britannia Hotel shall not be liable for any failure to fulfil its obligations where such failure results from extraordinary circumstances beyond the hotel's reasonable control, including but not limited to natural disasters, strikes, governmental orders, war, acts of terrorism, or other force majeure events.

Damages

Guests are liable for any damage to the hotel's property caused by themselves or by any persons they have granted access to the hotel. The hotel may seek compensation in accordance with general principles of tort law.

Complaints

Should you be dissatisfied with your stay, please inform the hotel as soon as possible so that we may have the opportunity to address the matter.

Check-in and Check-out

Unless otherwise agreed, the following applies:

Guests arriving late are kindly asked to notify the hotel in advance.

Insurance

Guests are responsible for arranging their own travel insurance, should they wish to do so.

Copyright

All content on the website belongs to Britannia Hotel or is used with the permission of the rights holder.

Content may be printed or downloaded for private, non-commercial use.

Any other copying, publication, or commercial use requires the prior written consent of Britannia Hotel, unless otherwise provided by law.

Governing Law and Dispute Resolution

These terms are governed by Norwegian law.

Any disputes arising from these terms or from use of the website shall be subject to the jurisdiction of the Norwegian courts, unless otherwise required by mandatory law. Consumers may also refer disputes to the Norwegian Consumer Authority (Forbrukertilsynet) or the Consumer Disputes Commission (Forbrukerklageutvalget), where the conditions for doing so are met.

Britannia Hotel AS

Dronningens gate 5

7011 Trondheim, Norway

Email: contact@britannia.no Telephone: +47 73 80 08 00

Should you have any questions regarding your reservation or these booking terms, please do not hesitate to contact us.