Privacy Policy

General
Britannia Hotel AS is responsible for processing all personal information collected through our hotel booking system, restaurant booking system, spa booking systems and other services either via our website or directly by phone, email, or other inquiries. We respect your privacy completely, and naturally comply with applicable laws to protect you as an individual.

Why
Britannia Hotel collects personal information for the purpose of managing, delivering and developing our services. We strive to handle your reservations in the best possible way so that your experience at our hotel or our other services is the best it possibly can be. We also strive to adapt our communication to your needs.

The personal information we collect should be relevant to the purpose of the service, such as, for example, name, email address, phone number, IP address and other information that simplifies the use of our digital services.

How
We will use your personal information to:

  • Manage your reservations and bookings
  • Contact you by phone or email with alerts, questions, important information and arrangements before, during and after your stay.
  • Analyse and improve the quality of our services.
  • Use statistics to customise and enhance our digital presence.
  • Provide you, as a guest benefits; as well as direct and indirect marketing based on your user behaviour.

All guests can, at any time, reserve themselves from the use of your personal information in our marketing and other offers. We store, handle, and delete personal information in accordance with law. This means, among other things, that we are obliged to keep payment history for 5 years. We are also obliged to provide information to the police or other public authorities as needed.

Your information is stored on servers in Norway. You have the right to access, correct or restrict data processing that pertain to you. Under certain conditions you also have the right to object to this data processing and the right to data portability. In addition, you may withdraw your consent for processing your personal information at any time. See our contact information below.

Security and Data Processors
All personal information we collect is protected, in our own systems, at all times. We do not share your information with third parties, however, we do use external actors to handle some of our systems. These third parties have, of course, signed data processing agreements with us, and are obliged to process your data based on our rules as well as current laws.

ANTI Trondheim is our website developer and is also one of our website’s data processing companies. Working IT is responsible for the operation of the website, as well as a data processing company.  The aforementioned vendors may only use available data for Britannia Hotel, and will never share this data with other parties. Protel Hotel Software is the chosen reservation system for hotel rooms via both online booking and booking directly at the hotel. Guest history and personal data will be stored for up to 3 years to ensure that we are able to follow you up to the best of our abilities for your next stay.

SuperOffice Norway is our CRM (Customer Relationship Management) system used for the business and conference markets.

Cookies

All traffic on our website is logged anonymously. This information can not be traced back to any individual. Data is logged for the purpose of optimising our website to increase the ease of use for all our guests, and is the standard for most websites today.  To make this possible, the site will add a cookie to your browser. You can remove these cookies by following the instructions on your browser.

Britannia Hotel uses the following cookies on the website:

Google Analytics (_ga, _gat and _gid)
We use Google Analytics to collect unidentified information about guests on the website. The purpose of these statistics is to improve and further develop the website. Examples of collected statistics is: how many people visit different pages, how long they visit these pages, what websites users come from and what browsers they are using. The information is of course processed in an unidentified and aggregated form. Unidentified means that we can not track the information we collect back to the individual guest. The guest’s IP address is anonymised and processed at aggregated level, that is, all data is merged into a group and is not individually processed.

Facebook
The site uses Facebook Pixel to collect information about guests on the website in order to collect information for the customisation of content to relevant guests who have shown interest in this via the website.

E-mail newsletter
In order for us to send email newsletters, you must register an email address. Mailchimp is the data processor for the newsletter. The e-mail address is stored in Mailchimp’s database, will never be shared with others, and deleted when you unsubscribe.

Language
The website automatically selects language ​​based on your anonymous IP address. You can at any time decide whether or not you want to allow cookie storage. From the menu in your browser you can check which types of cookies are stored on your device.

All information obtained will be used internally for analytical purposes, and we never share data with third parties. We never store information that can identify the guest personally. Questions or requests for access to information stored can be directed to privacy@britannia.no or to Britannia Hotel AS, Dronningens gate 5, 7011 Trondheim. Please mark the envelope with «Data Protection Officer».